Case Study
Set up a user-friendly platform to streamline processes
Significant data integrity issues were addressed by implementing intuitive UI and automated enrollment, resulting in increased overall productivity.
CCA trains California’s largest network of long-term care workers, enhancing skills and accessibility to meet the growing needs of an aging population.
Overview
- Key Challenges: Fragmented tools and admin overload disrupted training.
- Key Solutions: Centralized LMS platform streamlined training, communication, and stipend eligibility.
- Key Results: Data-driven caregiver support, accurate stipends and reduced stress.
challenges
- High Administrative Burden: High student-to-trainer ratios, multilingual cohorts, and administrative overload caused inefficiency and stress for CCA trainers.
- Stipend Management Complexity: Manual stipend distribution based on completion criteria was error-prone and delayed caregiver financial aid.
- Limited Communication Channels: Trainers struggled to directly engage with caregivers due to fragmented communication tools.
- Attendance Tracking Inefficiencies: Manual attendance tracking limited real-time retention and engagement insights.
Solutions
- Comprehensive Learning Management: The LMS-style hub centralized scheduling, assignments, learner progress tracking, and knowledge checks while embedding quizzes for instant feedback directly within Salesforce.
- Streamlined Communication and Attendance: Integrated SMS, forms, and automated attendance records enhanced caregiver engagement and reduced absenteeism.
- Flexible Class Scheduling: Remedial and make-up classes ensured continued education credits (CEUs) and flexible attendance.
- Bulk Data Import: Automated CSV uploads standardized data
processing and stipend eligibility.
Impact
- Training Efficiency: Reduced administrative workload enabled trainers to focus on high-impact caregiver engagement.
- Accurate Stipend Management: Real-time verification ensured seamless financial aid based on eligibility criteria.
- Reduced Trainer Stress: Streamlined processes relieved stress, allowing trainers to focus on teaching and supporting caregivers.
- Data-Driven Support: Quizzes and assessments informed adaptive,
personalized learning paths, enabling targeted interventions for
caregivers.