Case Study
Seamlessly integrate fragmented data into a unified Salesforce instance within a tight timeline, ensuring operational continuity.
Improved data integration and streamlined processes, resulting in a significant boost to monthly recurring revenue.
engagement type
Staff Augmentation
product
Sales Cloud, Experience Cloud, Commerce Cloud
industry
Professional Services
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A leading testing and certification service company for industry best practices and product testing. They provide service across the globe and they have set the market standards.
Overview
- Key Challenges: Fragmented data, inconsistent standards, tight deadlines.
- Key Solutions: Synchronized migration, standardized and automated processes.
- Key Results: Migrated 11,000 accounts, ensured 100% continuity.
challenges
- Complex Implementation: Required dynamic image processing and price calculations on the Salesforce Commerce Cloud portal.
- Integration Needs: Needed to integrate the Experience Cloud portal with AI-based image processing and custom pricing logic via Nanonets AI and LabWare.
- Urgent Timeline: Six short weeks.
- Unclear Requirements: Dependency on Amazon team led to unclear business scenarios and solutioning.
- Evolving Processes: Constant adjustments needed due to changing business processes.
Solutions
- Integrated Systems: Synchronized integrations across Nanonets and Labware for seamless operations.
- Custom Development: Built custom features on the Salesforce Commerce Cloud LWR portal for seller onboarding and order processing.
- Agile Delivery: Used agile methodology for incremental, timely solutions.
- Incremental Solutions: Enabled business users to capture leads from new streams.
- Custom Screens: Developed LWC-based dynamic screens for efficient order review in Salesforce.
Impact
- New Business Stream: Enabled NSF to capture a new business stream through Amazon, significantly expanding market reach.
- Monthly Revenue Boost: Achieved a notable increase in recurring revenue, significantly enhancing financial performance through the new business stream.
- Flexible Processes: Established flexible business processes to manage both online ordering and payments, accommodating various user needs.
- Enhanced Order Processing: Implemented an order process combining offline review with online payments via commerce carts, ensuring comprehensive and efficient order management.